General conditions of sale

  • If you have any questions, please check our FAQ or send an email to care@waekura.com

  • Waekura SAS Company Head office: 11 rue des Réglises – 75020 Paris Telephone number 0766679683; Email address care@waekura.com
  • RCS (or Trade Directory) of PARIS n° 4791A. Individual tax identification number 834 388 183 00024. General conditions of sale of products sold on www.waekura.com. Date of last update: 1/11/2023
  • Article 1 - Purpose
  • These conditions govern sales by the company Waekura SAS, domiciled at 11 rue des Réglises, 75020 Paris, of distance selling from the general catalog.
  • Article 2 - Price
  • The prices of our products are indicated in euros, all taxes included (VAT and other taxes applicable on the day of the order), unless otherwise indicated and excluding processing and shipping costs. In the event of an order to a country other than mainland France, you are the importer of the product(s) concerned. Customs duties or other local taxes or import duties or state taxes may be payable. These duties and sums are not the responsibility of Waekura SAS. They will be your responsibility and are your sole responsibility, both in terms of declarations and payments to the competent authorities and organizations in your country. We advise you to inquire about these aspects with your local authorities. All orders, regardless of their origin, are payable in euros. Waekura SAS reserves the right to modify its prices at any time, but the product will be invoiced on the basis of the rate in effect at the time the order is validated and subject to availability. The products remain the property of Waekura SAS until full payment of the price. Please note: as soon as you take physical possession of the products ordered, the risks of loss or damage to the products are transferred to you.
  • Article 3 - Orders
  • You can place an order on the Internet: www.waekura.comThe contractual information is presented in French and will be confirmed at the latest at the time of validation of your order. Waekura SAS reserves the right not to record a payment, and not to confirm an order for any reason whatsoever, and more particularly in the event of a supply problem, or in the event of difficulty concerning the order received.
  • Article 4 - Validation of your order
  • Any order placed on the website www.waekura.com implies acceptance of these General Terms and Conditions. Any order confirmation implies your full acceptance of these general terms and conditions of sale, without exception or reservation. All data provided and the recorded confirmation will constitute proof of the transaction. You declare that you are fully aware of it. The order confirmation will constitute your signature and acceptance of the operations carried out. A summary of the information in your order and these General Terms and Conditions will be sent to you in PDF format via the email address confirming your order.
  • Article 5 - Payment
  • Validating your order implies for you the obligation to pay the price indicated. Payment for your purchases is made by credit card using the secure Stripe system. The card is debited once the order has been placed. In the event of split deliveries, only the products shipped are debited.
  • Article 6 - Withdrawal
  • In accordance with the provisions of Article L.121-21 of the Consumer Code, you have a withdrawal period of 14 days from receipt of your products to exercise your right of withdrawal without having to provide reasons or pay a penalty. Returns must be made in their original condition and complete (packaging, accessories, instructions). In this context, you are liable. Any damage suffered by the product on this occasion may be such as to defeat the right of withdrawal. The return costs are the responsibility of the customer. In the event of exercising the right of withdrawal, Waekura SAS will reimburse the sums paid, within 14 days following notification of your request and via the same means of payment as that used when ordering.
  • EXCEPTIONS TO THE RIGHT OF WITHDRAWAL In accordance with the provisions of Article L.121-21-8 of the Consumer Code, the right of withdrawal does not apply to: The supply of services fully performed before the end of the withdrawal period and the performance of which has begun after the express prior agreement of the consumer and express waiver of his right of withdrawal. The supply of goods or services whose price depends on fluctuations in the financial market beyond the control of the professional and likely to occur during the withdrawal period. The supply of goods made to the consumer's specifications or clearly personalized. The supply of goods likely to deteriorate or expire rapidly. The supply of goods that have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection. The supply of goods which, after being delivered and by their nature, are inseparably mixed with other items; The supply of alcoholic beverages whose delivery is deferred beyond thirty days and whose value agreed upon at the conclusion of the contract depends on market fluctuations beyond the control of the professional. The supply of audio or video recordings or computer software when they have been unsealed by the consumer after delivery. The supply of a newspaper, periodical or magazine, except for subscription contracts to these publications. Transactions concluded at a public auction. The supply of digital content not supplied on a tangible medium, the execution of which has begun after the consumer's express prior agreement and express waiver of his right of withdrawal.
  • Article 7- Availability
  • Our products are offered as long as they are visible on the website www.waekura.com and within the limit of available stocks. For products not in stock, our offers are valid subject to availability from our suppliers. In the event of unavailability of a product after placing your order, we will inform you by email. Your order will be automatically cancelled and no bank debit will be made. In addition, the website www.waekura.com is not intended to sell its products in large quantities. Consequently, Waekura SAS reserves the right to refuse orders for 10 identical items.
  • Article 8 - Delivery
  • The products are delivered to the delivery address indicated during the order process, within the time indicated on the order validation page. In the event of a delay in shipping, an email will be sent to you to inform you of any possible consequences on the delivery time indicated to you. In accordance with legal provisions, in the event of a delay in delivery, you have the option of canceling the order under the terms and conditions defined in Article L 138-2 of the Consumer Code. If you receive the product in the meantime, we will reimburse it and cover the shipping costs under the conditions of Article L 138-3 of the Consumer Code. In the event of deliveries by a carrier, Waekura SAS cannot be held responsible for late delivery due exclusively to the unavailability of the customer after several appointment proposals.
  • Article 9 - Warranty
  • All our products benefit from the legal guarantee of conformity and the guarantee of hidden defects, provided for by articles 1641 and following of the Civil Code. In the event of non-conformity of a product sold, it may be returned, exchanged or refunded. All complaints, requests for exchange or refund must be made by email to: care@waekura.com, or indicate by Facebook with: "order number, name, date, description of the product, reason for return, postal address" within 15 days of delivery. The products must be returned to us in the condition in which you received them with all the elements (accessories, packaging, instructions, etc.). The shipping costs will be reimbursed to you on the basis of the invoiced rate and the return costs will be reimbursed to you upon presentation of supporting documents except for orders delivered abroad (outside Metropolitan France) for which the return costs remain the responsibility of the customer and are not reimbursed. The provisions of this Article do not prevent you from benefiting from the right of withdrawal provided for in Article 6.
  • Article 10 - Liability
  • The products offered comply with current French legislation. Waekura SAS cannot be held liable for any failure to comply with the legislation of the country where the product is delivered. It is your responsibility to check with the local authorities the possibilities of importing or using the products or services you plan to order. Furthermore, Waekura SAS cannot be held liable for any damage resulting from improper use of the product purchased. Finally, Waekura SAS cannot be held liable for any inconvenience or damage inherent in the use of the Internet, including a service outage, external intrusion or the presence of computer viruses.
  • Article 11 - Applicable law in the event of disputes
  • The language of this contract is French. These conditions of sale are subject to French law. In the event of a dispute, the French courts will have sole jurisdiction.
  • Article 12 - Intellectual property
  • All elements of the site www.waekura.com are and remain the intellectual and exclusive property of the company Waekura SAS. No one is authorized to reproduce, exploit, rebroadcast, or use for any purpose whatsoever, even partially, elements of the site whether software, visual or audio. Any simple or hypertext link is strictly prohibited without the express written consent of the company Waekura SAS.
  • Article 13 - Personal data
  • Waekura SAS reserves the right to collect personal information and data about you. They are necessary for the management of your order, as well as for the improvement of the services and information that we send you. We are committed to protecting your personal data. They may also be transmitted to companies that contribute to these relationships, such as those responsible for the execution of services and orders for their management, execution, processing and payment. This information and data is also kept for security purposes, in order to comply with legal and regulatory obligations. Personal data will be kept for a maximum of 12 months. In accordance with the law of January 6, 1978, you have the right to access, rectify and oppose personal information and personal data concerning you, directly on the website. To exercise this right, you must send us an email to the following address: care@waekura.com. You will need to prove your identity through an official document. We will send you an email to confirm that your request has been taken into account. Your identity document will be kept for 1 year. When entering personal data on the website www.waekura.com and prior to their collection, any customer has the option of agreeing to receive information relating to Waekura. In accordance with current legislation, such information will only be sent to the customer if and only if he has expressly agreed to receive it.
  • Article 14 - Archiving Proof
  • Waekura SAS will archive purchase orders and invoices on a reliable and durable medium constituting a faithful copy in accordance with the provisions of Article 1348 of the Civil Code. The computerized records of Waekura SAS will be considered by all parties concerned as proof of communications, orders, payments and transactions between the parties.

Don't be shy

Do you have any questions?